“Recently we had a house fire. This was caused by the sun’s rays having been reflected off a make-up mirror, onto a soft toy, resulting in it alighting.
We were alerted to the fire by the smoke alarms which are wired through our alarm system being activated. Thankfully we were home and able to stop any major damage from occurring.
However, it was very comforting to know that Nelson Alarms, through their alarm monitoring, were alerted to the fire and immediately (within a minute) telephoned our home and cell phones to check the situation. Had Nelson Alarms been unable to contact us, they would have telephoned the fire brigade, resulting in the earliest possible intervention.
Throughout the installation and monitoring of our alarm system, we have had the pleasure of meeting several of the Nelson Alarms team. Without exception they have been knowledgeable of their product, able to offer alternatives and suggest cost efficiencies. At all times we have found Nelson Alarms staff to be extremely polite and respectful of our home environment.
Considering the safety of our family, the protection of our home and the peace of mind afforded, we would recommend the installation and monitoring of an alarm system, and specifically monitored smoke alarms to everybody. We also have no hesitation in recommending Nelson Alarms”.